FACTS Management
FACTS Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FACTS Management has 2.3 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend FACTS Management to a friend or colleague.
- Rating Distribution
Pros: Easy way to pay, I like renweb, No good pros.
Cons: No resolution for problems with tuition payments, Extortion for church donations, Fees on top of fees incompetent employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FACTS Management has 2.3 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend FACTS Management to a friend or colleague.
- Rating Distribution
Pros: Easy way to pay, I like renweb, No good pros.
Cons: No resolution for problems with tuition payments, Extortion for church donations, Fees on top of fees incompetent employees.Recent recommendations regarding this business are as follows: "Make sure you check the account numbers when they say your payment came back,cause it might be the wrong account numbers !", "Do not use FACTS to manage your account!", "Horrible company and service.", "Don't use this! It's an aggravating waste of time!", "NEVER USE".
Most users ask FACTS Management for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FACTS Management Reviews
"Payment"
Spoke to representative. She was very helpful and solved the issue for me. It was about a payment for Tennis And we had a result thank you very much
"Absolute nightmare trying to login and pay"
Every time I attempt to log in to my account, it sends me a verification code (which I'm okay with receiving those to protect my account) but it never works....
Greensburg, Pennsylvania
They are trying to take my payment for school out of the wrong account
I have my bank info several times and last week they tried to take a payment out of my sons account (I used his card one time for application fee) but made it clear over the phone 3 times since July what account I want my payments taken out of cause it's the same account I've used since 2021/2022!l when they put it through to my sons account it caused his account to get all messed up and cause extra fees that I paid for him, he was not happy at all!!
User's recommendation: Make sure you check the account numbers when they say your payment came back,cause it might be the wrong account numbers !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI miss the deadline application
I miss the deadline application , I fill so sad because if I miss the aid
financial, my son cant go to his school, because we cant afford
,and he will be in senior year.
,and I miss the deadline because I was taking caremy husband
after a brain tumor surgery.
.
Please If you can help me in some way, I really appreciate .
Thanks
Maria Pazmino
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute nightmare trying to login and pay
Every time I attempt to log in to my account, it sends me a verification code (which I'm okay with receiving those to protect my account) but it never works. It usually takes me 3-5 attempts before I am able to get logged in. If you are able to use any other platform to manage your school account, do so, because FACTS is absolutely terrible.
User's recommendation: Do not use FACTS to manage your account!
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Payment
Spoke to representative. She was very helpful and solved the issue for me.
It was about a payment for Tennis
And we had a result thank you very much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalls consistently for nothing!
This company will harass your phone line. I hope private schools find a better service because this is total garbage.
Do the research. Its one star at best on every single given website and multiple complaints on the Better Business Bureau. This place is a joke. All they do is harass your phone for absolutely no reason.
Asking for multiple levels of private information that they dont need. Definitely not a company to be trusted.
User's recommendation: Horrible company and service.
Jacksonville, Florida
Not user friendly
I despise FACTS management system. My child's school started using it a few years ago and it has given us nothing but trouble.
Every time I log in, it forgets my user ID and password so I have to go through the steps to make a new account. Then, when I finally get in, the information I need isn't there and the school has to fiddle with it to make it show up.
What should take 5 minutes takes days. I don't know why the school uses this because it's absolute rubbish.
User's recommendation: Don't use this! It's an aggravating waste of time!
Regarding cancellation on tuition payment
Can you please cancel the most recent payment. There is not enough funds for that payment. Please reset
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount terminated with no notice
I have not reached out. They failed to resolve the issue. I hope this is the last year I need to use them.
This was after I made a payment over the phone. The representative said I was all set with my account moving forward into the new school year. My school administrator emailed me, saying our account had been terminated, but they did not initiate the termination. I called FACTS and asked why this was done and how to resolve it.
They said we did not pay the $55 annual fee. I told them I had made a payment in June and was told I was all caught up and in good standing. She said she would need to listen to that call. She kept referring to emails sent before that last payment in June.
I asked if we could focus on the situation after the payment in June, where no notification was sent to me saying my account would be terminated. Eventually, she said I needed to talk to the school. She was unable to help me. She lacked customer service skills.
Their service is horrible, and I can't believe the number of schools using their solution for payments.
There needs to be some alternative. Stay away if you can.
- Unified portal for school payment
- Poor customer service and a difficult website to navigate
Preferred solution: Have my account reinstated and in good standing
Website error costs us hundreds and hours of time
Their mobile website is awful. I went to make a payment on an athletic fee for $101.
Pressed the make a payment button which was on half the screen because the layout is so ridiculous. It paid the entire tuition of $10k. We called immediately and they cannot stop payment. Now we have to make sure our bank account is under to stop the payment and have to pay multiple charges for declined transactions.
Horrible customer service. Im not sure why our school works with them.
User's recommendation: NEVER USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get the representative to figure out a solution as to why their service wasn’t working.
Two months have passed and the issue is not resolved. Multiple customer service representatives have not listened; they are quick to brush me off.
This is one of the worst experiences I have had. A Supervisor was super snarky. The prevalent attitude is, 'Oh well,' even though there is a problem somewhere within their system and no one bothers to investigate.
There's no complaint number, no email contact, and no way to even get a resolution. It was a terrible experience.
- Terrible customer service
Preferred solution: For their system to work … for them to figure out why they are “submitting” to my bank only they aren’t… for a representative to take the next step - contact IT, whatever it takes since its service they are supposed to offer.
User's recommendation: I would never use this company again if I have any choice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo ask about my account balance
I signed up for the peace of mind with my payment plan but wasn't aware I didn't have to sign up for it.
User's recommendation: Just make sure when a customer signs up for a account with Facts the payment and if you have to sign up for something sign up for if not required don't sign up for it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I applied to the middle school for my son in the wrong state. I would like to get a refund for the application fee.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBIGGEST HEADACHE
FACTS charges for the “convenience” of using their system to pay school tuition. For two months I have been calling simply trying to figure out why my payments are not going through… I lost track of the calls there were so many.
With the exception of 2 Representatives - no one listened, validated my concerns, or took the next step to see what could be the problem. One supervisor even told me to “get another bank” As far as customer service goes my experience was TERRIBLE and there is no where to complain to anyone on website. There were two reps who did try to help but this is out of 10?
The last one I THINK did find the problem (still waiting to make sure) and it was FACTS error. So glad they charge for this convenience.
User's recommendation: If there was any way I could avoid using this service I would.
Buzzards Bay, Massachusetts
Poor customer service
Junkie policies, poor customer service. FACTS does not care about customers or education, they care about fees, fees, FEES!
Why do schools still use them? Are there any other companies that offer financial aid? They dont even offer good financial aid. The poor person gets as much as the not poor .not helpful at all.
Staff is extremely rude and unprofessional.
Just continually reads negative responses. No help, no emotion.
User's recommendation: Stay away
Complaints
This place is worthless charges 30 fees before the 345 payment every month dual charges messed up my 1st payment charged me double.
- Fees on top of fees incompetent employees
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out of facts account.
I keep getting an account locked message when I try to log onto the website to make a payment to the school.
Preferred solution: A live person on the phone.
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What kinds of fees are you gettting? I'm considering switching to FACTS but have heard this complaint a lot