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Contact FACTS Management Customer Service

FACTS Management Phone Numbers and Emails

Toll-Free Number:

  • (866) 412-4637
Call customer service
Send Message

Customer Service:

  • (866) 441-4637
    Tuition Management and Grant & Aid Line
  • (866) 800-6593
  • (402) 466-1063

Accounting/ Billing:

  • (866) 315-9262
    Financial Aid Application

Headquarters:

  • (402) 325-7594
    President

Legal:

  • (402) 323-4979

FACTS Management Emails:

Complaints/ Feedback
Customer Service
Headquarters
President
Legal
DMCA Inquiries, Privacy Inquiries
Media
Affiliates
socialmedia@renweb.com
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FACTS Management Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call FACTS Management is 8664124637. 68% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as FACTS Management may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›

How to Contact FACTS Management?

Most Popular Number:

(866) 412-4637
Total calls: 448 Issues resolved: 25 Last call: Dec 8, 2025

FACTS Management customer service phone number is 866-412-4637. This is a line for toll-free calls regarding general consumer requests and inquiries. To get connected to the Tuition Management and Grant & Aid Line, call 866-441-4637. To contact the Financial Aid Application line, please dial 866-315-9262. The company’s headquarters can be reached at 402-325-7594. If you need to call the Student Information System line, dial 866-800-6593.

To get information about FACTS Management, send an email to info@factsmgt.com. FACTS Management email for legal inquiries and requests is askprivacy@nelnet.net (for privacy inquiries) and dmca@nelnet.com (for DMCA notices). To reach out to the PR department and address a media inquiry, shoot a note at socialmedia@renweb.com.

The company’s main office is located in Nebraska. FACTS Management address is 121 South 13th St., Suite 301, Lincoln, Nebraska 68508, United States. You can use this address to contact the corporation via regular mail.

The company operates during normal business hours on weekdays. On holidays there can be some exceptions, so it’s better to contact customer service in advance to get details on the operation hours on a certain date.

FACTS Management website allows submitting an online inquiry for the sales department. To leave a message, please click the “Contact Sales” button in the upper right corner of the page. Then, fill out a detailed online form and submit it once you have provided all the requested information. One of the company sales representatives will address your request as soon as possible.

PissedConsumer Club

Contact Information

FACTS Management Website:

FACTS Management Help Center:

Corporate Office Address:

FACTS Management Company
121 South 13th St., Suite 301
Lincoln, Nebraska 68508
United States

Fax:

+1 (866) 315-9264

FACTS Management Rating Based on 28 Reviews

Rating details

2.3
more details
Customer service
Website
Value for money
Additional Fees

Rating stats

Rating trend

How Good is FACTS Management's Customer Service?

Malorie Ipo
Malorie Ipo
Feels Disappointed | Jul 22, 2023

When you make a payment, the money isn't taken from your card instantly. They are causing me to have overdrafts in my bank account.

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Manasi Uhh
Manasi Uhh
Feels Satisfied | May 17, 2023

I like their customer service always they answer my questions and help me right the way thanks.

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Edith C Twy
Edith C Twy
Feels Satisfied | Mar 01, 2023

It was pleasant good and she was very helpful and accommodating.

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Summary of FACTS Management Customer Service Calls

655 TOTAL
CALLS
04:30 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FACTS Management?

Payments and Charges Question:

  • “They are trying to take my payment for school out of the wrong account”
  • “Payment”
  • “Payment help”

Request for Information Question:

  • “I need to speak with someone”
  • “To discuss tuition”
  • “Question about my account”

Account Question:

  • “Account has been locked”
  • “Reset user name”
  • “Account”

Website/ Application Question:

  • “I miss the deadline application”
  • “Application”
  • “Can't fill out new application”

Return/ Replace Question:

  • “Asking for returned payment”
  • “Change email”
  • “Change the account number”

Product/ Service Question:

  • “Were stuck validating”
  • “Please call after 3:30 Kansas time. I uploaded my paperwork and you are saying that I didn't. Please help.”
  • “Student grades are not current. Teacher claims grades are uploaded thru January 2024. My screen shows latest grades thru November 2023.”

Cards Question:

  • “Can’t change card information on file”
  • “Change the card”
  • “Remove credit card”

Activation/ Cancellation Question:

  • “Need to cancel my enrollment to Winston academy”
  • “Regarding cancellation on tuition payment”
  • “Cancelaron”

Shipping and Delivery Question:

  • “To get the representative to figure out a solution as to why their service wasn’t working.”
  • “Have not received my order”
  • “Shipping”

Staff Question:

  • “Customer service”

Refund Question:

  • “Refund”

Employment Question:

  • “W2”

Other Question:

  • “Facts”
  • “Having trouble with enrollment”
  • “Info”

Compare FACTS Management Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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